CetinGrad.org

Free eBooks. A list of all the free ePUB, PDF and MOBI eBooks published on CetinGrad.org

Download Enhancing Customer Experience in the Service Industry PDF

Enhancing Customer Experience in the Service Industry


Author :
Publisher : Cambridge Scholars Publishing
Release Date :
ISBN 10 : 9781443886192
Pages : 281 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.8/5 (619 users download)

GO BOOK!

Summary Book Review Enhancing Customer Experience in the Service Industry by Levent Altinay:

Download or read book Enhancing Customer Experience in the Service Industry written by Levent Altinay and published by Cambridge Scholars Publishing. This book was released on 2015-11-25 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.

Download Customer Service Management in Africa PDF

Customer Service Management in Africa


Author :
Publisher : CRC Press
Release Date :
ISBN 10 : 9780429631948
Pages : 360 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.3/5 (194 users download)

GO BOOK!

Summary Book Review Customer Service Management in Africa by Robert Ebo Hinson:

Download or read book Customer Service Management in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.

Download Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry PDF

Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry


Author :
Publisher : IGI Global
Release Date :
ISBN 10 : 9781522510550
Pages : 515 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.1/5 (55 users download)

GO BOOK!

Summary Book Review Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry by Vasant, Pandian:

Download or read book Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry written by Vasant, Pandian and published by IGI Global. This book was released on 2016-10-31 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of holistic optimization methods in the tourism, travel, and hospitality industry has improved customer service and business strategies within the field. By utilizing new technologies and optimization techniques, it is becoming easier to troubleshoot problematic areas within the travel industry. The Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry features innovative technologies being utilized in the management of hotels and tourist attractions. Highlighting empirical research on the optimization of the travel and hospitality industry through the use of algorithms and information technology, this book is a critical reference source for managers, decision makers, executives, tourists, agents, researchers, economists, and hotel staff members.

Download Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector PDF

Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector


Author :
Publisher : IGI Global
Release Date :
ISBN 10 : 9781799891963
Pages : 304 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.9/5 (196 users download)

GO BOOK!

Summary Book Review Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector by Vipin Nadda:

Download or read book Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector written by Vipin Nadda and published by IGI Global. This book was released on 2022-03-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book provides an in-depth understanding of various dimensions of scope of disruptive business innovation, to help readers understand the contributions and implications of disruptive technology, and aid in trend forecasting, design thinking and its applications, and the role of data mining & predictive analysis in today's business world.

Download Golden Rules to Enhance Customer Experience & User Satisfactions PDF

Golden Rules to Enhance Customer Experience & User Satisfactions


Author :
Publisher : DEBASISH CHOUDHURY
Release Date :
ISBN 10 :
Pages : 80 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4./5 ( users download)

GO BOOK!

Summary Book Review Golden Rules to Enhance Customer Experience & User Satisfactions by Debasish Choudhury:

Download or read book Golden Rules to Enhance Customer Experience & User Satisfactions written by Debasish Choudhury and published by DEBASISH CHOUDHURY. This book was released on 2013-04-12 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is about simple golden rules to achieve higher customer experience and loyalty. The organisations worldwide adopt many mechanisms for improving customer services. However most of the approaches lack some basic designing. This book advises with various user cases how a perfect service setup can be created. The target is to achieve a result of utmost customer experience and converting target customers into loyal customers. The aspects of VOC ( Voice of customer ) and SIP ( Service improvement plan ) is explained with deploying in ease. The approach based on promoters score have few weakness . Those are also explained with alternative methodologies.

Download Applied Artificial Intelligence in Business PDF

Applied Artificial Intelligence in Business


Author :
Publisher : Springer Nature
Release Date :
ISBN 10 : 9783031057403
Pages : 370 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.5/5 (74 users download)

GO BOOK!

Summary Book Review Applied Artificial Intelligence in Business by Leong Chan:

Download or read book Applied Artificial Intelligence in Business written by Leong Chan and published by Springer Nature. This book was released on 2022 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers students an introduction to the concepts of big data and artificial intelligence (AI) and their applications in the business world. It answers questions such as what are the main concepts of artificial intelligence and big data? What applications for artificial intelligence and big data analytics are used in the business field? It offers application-oriented overviews and cases from different sectors and fields to help readers discover and gain useful insights. Each chapter features discussion questions and summaries. To assist professors in teaching, the book supplementary materials will include answers to questions, and presentation slides.

Download Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition PDF

Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition


Author :
Publisher : CABI
Release Date :
ISBN 10 : 9781780645445
Pages : 322 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.4/5 (544 users download)

GO BOOK!

Summary Book Review Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition by John Buswell:

Download or read book Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition written by John Buswell and published by CABI. This book was released on 2016-12-20 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

Download Handbook of Research on Innovative Management Using AI in Industry 5.0 PDF

Handbook of Research on Innovative Management Using AI in Industry 5.0


Author :
Publisher : IGI Global
Release Date :
ISBN 10 : 9781799884996
Pages : 351 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.8/5 (499 users download)

GO BOOK!

Summary Book Review Handbook of Research on Innovative Management Using AI in Industry 5.0 by Garg, Vikas:

Download or read book Handbook of Research on Innovative Management Using AI in Industry 5.0 written by Garg, Vikas and published by IGI Global. This book was released on 2021-11-19 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is no industry left where artificial intelligence is not used in some capacity. The application of this technology has already stretched across a multitude of domains including law and policy; it will soon permeate areas beyond anyone’s imagination. Technology giants such as Google, Apple, and Facebook are already investing their money, effort, and time toward integrating artificial intelligence. As this technology continues to develop and expand, it is critical for everyone to understand the various applications of artificial intelligence and its full potential. The Handbook of Research on Innovative Management Using AI in Industry 5.0 uncovers new and innovative features of artificial intelligence and how it can help in raising economic efficiency at both micro and macro levels and provides a deeper understanding of the relevant aspects of artificial intelligence impacting efficacy for better output. Covering topics such as consumer behavior, information technology, and personalized banking, it is an ideal resource for researchers, academicians, policymakers, business professionals, companies, and students.

Download Measuring Customer Experience PDF

Measuring Customer Experience


Author :
Publisher : Springer
Release Date :
ISBN 10 : 9781137375469
Pages : 166 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.7/5 (546 users download)

GO BOOK!

Summary Book Review Measuring Customer Experience by Philipp Klaus:

Download or read book Measuring Customer Experience written by Philipp Klaus and published by Springer. This book was released on 2014-11-19 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

Download The AI Book PDF

The AI Book


Author :
Publisher : John Wiley & Sons
Release Date :
ISBN 10 : 9781119551904
Pages : 304 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.5/5 (19 users download)

GO BOOK!

Summary Book Review The AI Book by Ivana Bartoletti:

Download or read book The AI Book written by Ivana Bartoletti and published by John Wiley & Sons. This book was released on 2020-06-29 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · Understanding the AI Portfolio: from machine learning to chatbots, to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI · AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today’s Financial Services Industry · The future state of financial services and capital markets – what’s next for the real-world implementation of AITech? · The innovating customer – users are not waiting for the financial services industry to work out how AI can re-shape their sector, profitability and competitiveness · Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the ‘unbundled corporation’ & the future of work, social responsibility, sustainability, and the new leadership imperatives · Ethical considerations of deploying Al solutions and why explainable Al is so important

Download 100 Practical Ways to Improve Customer Experience PDF

100 Practical Ways to Improve Customer Experience


Author :
Publisher : Kogan Page Publishers
Release Date :
ISBN 10 : 9780749482688
Pages : 304 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.8/5 (268 users download)

GO BOOK!

Summary Book Review 100 Practical Ways to Improve Customer Experience by Martin Newman:

Download or read book 100 Practical Ways to Improve Customer Experience written by Martin Newman and published by Kogan Page Publishers. This book was released on 2018-08-03 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey. By ensuring that the customer remains the key focus, companies can identify areas in need of improvement and implement relevant steps throughout the value chain to transform their business. A unique blend of strategy and best practice, 100 Practical Ways to Improve Customer Experience has a particular focus on multi-channel industries such as retail, FMCG, travel, financial services, leisure, food and beverage, and automotive. These industries are all facing major disruption from trendsetting brands such as Uber, AirBnB and Amazon, and as such, now face more pressure than ever to adopt new practices and remain relevant in a continually competitive marketplace. Featuring case studies packed full of practical examples, this book is a unique and valuable resource for both senior industry professionals looking to transform their business and MBA students. Online resources include a best practice checklist to optimize mobile apps.

Download Artificial Intelligence in the Hospitality Industry PDF

Artificial Intelligence in the Hospitality Industry


Author :
Publisher : GRIN Verlag
Release Date :
ISBN 10 : 9783346033451
Pages : 22 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.3/5 (345 users download)

GO BOOK!

Summary Book Review Artificial Intelligence in the Hospitality Industry by Jasmin Armbruster:

Download or read book Artificial Intelligence in the Hospitality Industry written by Jasmin Armbruster and published by GRIN Verlag. This book was released on 2019-10-09 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2018 in the subject Tourism, grade: 1,3, University of Applied Sciences Kempten, language: English, abstract: Tourismus ist ein wichtiger Wirtschaftszweig und beschäftigt Millionen von Menschen weltweit. Die Zahl der Reisenden steigt kontinuierlich an und es ist kein Ende in Sicht. Diese Entwicklung beeinflusst zunehmend die Hotellerie, denn es entwickelt sich ein starker Wettbewerb zwischen kleinen und mittelständigen Hotels. Die Aufgabe der Hotels ist es also, möglichst rentable Kundenbeziehungen aufzubauen, um weiterhin am Markt präsent zu sein. In der Vergangenheit reichte es aus, die Kunden zufrieden zu stellen, doch dies ist heutzutage längst nicht genug. Die Hotels müssen einen hervorragenden Service anbieten, um die Kundenwünsche zu übertreffen und sich dadurch einen Vorteil gegenüber der Konkurrenz zu verschaffen. Durch die technologischen Entwicklungen im Bereich Künstliche Intelligenz, gibt es immer mehr Möglichkeiten, die hierfür genutzt werden können. Der Einsatz von Maschine Learning, Natural Language Processing und Robotern bietet Hotelmanagern die nötigen Voraussetzungen. Der Dienstleistungssektor ist jedoch stark von Menschen geprägt und somit stellt sich die Frage, inwiefern Künstliche Intelligenz die Kundenzufriedenheit und das Erlebnis im Hotel verbessern kann. Diese Hausarbeit widmet sich der beschriebenen Problematik und versucht durch eine Literaturrecherche die Thematik zu erforschen.

Download Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success PDF

Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success


Author :
Publisher : Springer Nature
Release Date :
ISBN 10 : 9783031080937
Pages : 1026 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.8/5 (93 users download)

GO BOOK!

Summary Book Review Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success by Bahaaeddin Alareeni:

Download or read book Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success written by Bahaaeddin Alareeni and published by Springer Nature. This book was released on 2022-08-30 with total page 1026 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the International Conference on Business and Technology (ICBT2021) organized by EuroMid Academy of Business & Technology (EMABT), held in Istanbul, between 06–07 November 2021. In response to the call for papers for ICBT2021, 485 papers were submitted for presentation and ‎inclusion in the proceedings of the conference. After a careful blind refereeing process, 292 papers ‎were selected for inclusion in the conference proceedings from forty countries. Each of these ‎chapters was evaluated through an editorial board, and each chapter was passed through a double-blind peer-review process.‎ The book highlights a range of topics in the fields of technology, ‎entrepreneurship, business administration, ‎accounting, and economics that can contribute to business ‎development in countries, such as ‎learning machines, artificial intelligence, big data, ‎deep ‎‎learning, game-based learning, management ‎information system, ‎accounting information ‎system, knowledge management, entrepreneurship, and ‎social enterprise, corporate social responsibility and sustainability, business policy and strategic ‎management, international management and organizations, organizational behavior and HRM, ‎operations management and logistics research, controversial issues in management and organizations, ‎turnaround, corporate entrepreneurship, innovation, legal issues, business ethics, and firm ‎gerial accounting and firm financial affairs, non-traditional research, and creative ‎methodologies. These proceedings are reflecting quality research contributing theoretical and practical implications, for those who are wise to apply the technology within any business sector. It is our hope that the contribution of this book proceedings will be of the academic level which even decision-makers in the various economic and executive-level will get to appreciate.

Download Service Science in China PDF

Service Science in China


Author :
Publisher : Springer Science & Business Media
Release Date :
ISBN 10 : 9783642344978
Pages : 466 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.4/5 (497 users download)

GO BOOK!

Summary Book Review Service Science in China by Jiazhen Huo:

Download or read book Service Science in China written by Jiazhen Huo and published by Springer Science & Business Media. This book was released on 2013-01-06 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.

Download Airline Industry PDF

Airline Industry


Author :
Publisher : Routledge
Release Date :
ISBN 10 : 9781317183075
Pages : 322 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.8/5 (37 users download)

GO BOOK!

Summary Book Review Airline Industry by Nawal K. Taneja:

Download or read book Airline Industry written by Nawal K. Taneja and published by Routledge. This book was released on 2016-06-23 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn’t build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play-customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators.

Download Freedom and Social Inclusion in a Connected World PDF

Freedom and Social Inclusion in a Connected World


Author :
Publisher : Springer Nature
Release Date :
ISBN 10 : 9783031194290
Pages : 632 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.9/5 (429 users download)

GO BOOK!

Summary Book Review Freedom and Social Inclusion in a Connected World by Yingqin Zheng:

Download or read book Freedom and Social Inclusion in a Connected World written by Yingqin Zheng and published by Springer Nature. This book was released on 2022-12-21 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 17th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2022, which was supposed to be held in Lima, Peru, in May 2021, but was held virtually instead due to the COVID-19 pandemic. The 40 revised full papers presented were carefully reviewed and selected from 58 submissions. The papers present a wide range of perspectives and disciplines including (but not limited to) public administration, entrepreneurship, business administration, information technology for development, information management systems, organization studies, philosophy, and management. They are organized in the following topical sections: digital platforms and gig economy; education and health; inclusion and participation; and business innovation and data privacy.

Download Quality Services and Experiences in Hospitality and Tourism PDF

Quality Services and Experiences in Hospitality and Tourism


Author :
Publisher : Emerald Group Publishing
Release Date :
ISBN 10 : 9781787563841
Pages : 333 pages
File Format : PDF, EPUB, TEXT, KINDLE or MOBI
Rating : 4.6/5 (384 users download)

GO BOOK!

Summary Book Review Quality Services and Experiences in Hospitality and Tourism by Liping A. Cai:

Download or read book Quality Services and Experiences in Hospitality and Tourism written by Liping A. Cai and published by Emerald Group Publishing. This book was released on 2018-10-19 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.